Privacy Policy
Company Policies
1. Privacy & Data Protection Policy
At K.R. Logistics Packers and Movers, we respect your privacy.
We collect only the necessary information required to complete your booking, handle your move, and provide after-service support.
Your data is never shared or sold to any third party.
What We Collect
When you contact us through our website, call, or visit our office, we may collect:
Your name, phone number, and address.
Pickup and delivery details (so we can schedule your move).
Email ID for communication and e-receipts.
Service preferences (e.g., type of move, date, storage need).
How We Use Your Data
To create and confirm your booking.
To send quotes, invoices, and updates about your move.
To improve our customer service through follow-ups and feedback.
We never use your data for unsolicited marketing or spam.
Data Security
All information shared with us is stored securely.
We use password-protected systems and limited staff access to prevent misuse or unauthorized access.
Our digital tools comply with basic data protection standards to keep your details safe.
If you ever wish to update or remove your data, simply call us at 8583884420 or email us via our contact page.
2. Transparent Billing Process
We believe honesty is the foundation of good service.
That’s why our billing process is completely clear and simple — no hidden charges, no last-minute surprises.
Quoting & Estimation
Once you contact us, we assess your move details — type of goods, distance, floor level, manpower, and vehicle size.
We then send you a clear quote mentioning all components like:
Packing cost
Loading/unloading charges
Transportation cost
Insurance (optional)
Applicable taxes (if any)
Each point is explained before you agree to anything.
Payment Methods
We accept multiple payment modes — cash, UPI, NEFT, or card payments.
An official receipt is issued for every transaction.
Final Invoice
After your goods are safely delivered, we issue a final invoice showing any additional items added during the move (if applicable).
There are no hidden costs, and we encourage you to verify each item.
We are happy to adjust small changes or delays without penalty when genuine reasons arise.
📞 For billing or payment queries, call our support at 8583884420.
3. Our Step-by-Step Working Method
We follow a clear, proven method for every relocation — domestic or corporate — to ensure safety, accuracy, and satisfaction.
a) Booking Your Move
Once you reach us through call or website, we record your requirements and provide a written quotation.
You can book instantly or schedule a free site visit if needed.
b) Preparation & Packing
Our experts bring high-quality packing materials and label every carton.
Special attention is given to fragile items, furniture, electronics, and documents.
c) Move Day Protocol
On the day of the move:
The supervisor arrives with the team and confirms the item list.
Loading begins systematically to prevent damage.
Our driver coordinates with you before departure.
Delivery timing is shared with you in real-time.
d) Transportation & Delivery
Your goods travel in a covered, GPS-fitted truck.
We monitor progress throughout the journey and update you regularly.
On arrival, we unload, unpack, and even rearrange items.
e) Post-Move Support
After completion, we stay in touch to ensure you’re satisfied.
We also take feedback to improve our future services.
📞 To schedule your move, reach us anytime at 8583884420.
4. Our Payment Method
5. Terms & Conditions of Service
Please take a moment to read these terms, as they define the mutual understanding between you (the customer) and us (K.R. Logistics Packers and Movers).
a) Booking & Confirmation
A move is confirmed only after receiving a verbal or written agreement and partial advance payment.
Rescheduling is allowed with prior notice (minimum 24 hours).
b) Cancellation Policy
If you cancel a confirmed booking:
100% refund if canceled 3 days before move.
50% refund if canceled within 24–48 hours.
No refund if canceled on the move day (due to manpower reservation).
c) Service Limitations
We do not move the following:
Hazardous chemicals, flammable items, or gas cylinders.
Liquids that may spill or leak.
Cash, jewelry, or personal valuables.
Such items must be handled personally by the customer.
d) Liability & Insurance
While we take every measure for safety, unforeseen events like natural disasters, road accidents, or theft are beyond our control.
Hence, we recommend full transit insurance for all shipments.
In case of damage during transit, compensation will be processed as per insurance policy terms.
e) Delays Due to External Causes
Unavoidable delays caused by traffic jams, strikes, or weather conditions will be communicated in advance.
We will do everything possible to minimize inconvenience.
f) Customer Responsibilities
Ensure that packing, loading, and unloading areas are accessible.
Be present (or assign someone) during pickup and delivery.
Verify all goods upon delivery before signing the final receipt.
These small steps ensure smooth completion of your move.
6. Important Disclosures & Disclaimers
We believe in complete transparency and clarity.
Please read the following important notes:
All our staff are trained and verified, but the company is not responsible for personal valuables left unpacked without our knowledge.
If any external agencies (like cranes, building management, or customs) are involved, additional charges may apply.
Quotes are subject to revision if the quantity or location changes significantly after the survey.
Damage claims, if any, must be reported within 24 hours of delivery for valid processing.
While utmost care is taken, minor wear or surface scratches during heavy lifting are considered normal handling effects.
We value your understanding and cooperation in making your relocation smooth.
7. Need Clarification?
Still have questions about pricing, process, or insurance?
Our support team is just a call away.
📞 Contact: 8583884420
🌐 Visit: www.krlogisticspackersandmovers.in
We are happy to explain every detail before you book — because your trust is our top priority.